Warranty Policy
At Home Kart, we are committed to providing genuine, high-quality home appliances from India’s leading brands. Most of the products available on our website are covered by the respective manufacturer’s warranty, ensuring peace of mind and reliable after-sales support.
Please read this Warranty Policy to understand the warranty coverage, claim process, and exclusions.
1. Warranty Coverage
Most products sold through our website come with the original manufacturer’s warranty.
The warranty generally covers:
- Manufacturing defects
- Faulty workmanship
- Defective components
- Functional issues under normal usage
- Repair or replacement as determined by the manufacturer
The warranty period varies depending on the brand and product category.
2. Warranty Period
The warranty duration is determined solely by the manufacturer.
Examples may include:
- 6 Months
- 1 Year
- 2 Years
- Extended Warranty (on selected products)
Please refer to the product page, product packaging, user manual, or warranty card for the exact warranty period applicable to your purchase.
3. Products Covered
Warranty is generally applicable to eligible home and kitchen appliances, including but not limited to:
- Air Fryers
- Hand Blenders
- Mixer Grinders
- Nutri Blenders
- Electric Irons
- Induction Cooktops
- Kitchen Appliances
- Small Home Appliances
- Other eligible branded products
Warranty coverage depends on the individual manufacturer’s policy.
4. Warranty Claim Process
If your product develops a manufacturing defect during the warranty period, please follow these steps:
Step 1
Contact our customer support team with:
- Order Number
- Product Name
- Invoice or Purchase Receipt
- Description of the issue
- Photographs or videos (if applicable)
Step 2
Our team will verify your request and guide you through the warranty process.
Step 3
Depending on the manufacturer, you may be advised to:
- Visit an authorized service center.
- Schedule a technician visit (where available).
- Ship the product for inspection.
- Contact the manufacturer’s customer care directly.
Step 4
After inspection, the manufacturer may choose to:
- Repair the product.
- Replace defective parts.
- Replace the product.
- Provide another resolution as per their warranty policy.
5. Documents Required
To process a warranty claim, you may be asked to provide:
- Original Purchase Invoice
- Order Confirmation
- Warranty Card (if included)
- Product Serial Number (where applicable)
- Images or Videos showing the issue
Please keep these documents safe for future reference.
6. Warranty Exclusions
The warranty generally does not cover:
- Physical damage
- Accidental damage
- Damage during improper transportation by the customer
- Misuse or negligence
- Unauthorized repairs or modifications
- Damage caused by improper installation
- Damage due to voltage fluctuations or electrical faults
- Water or liquid damage (unless specifically covered)
- Normal wear and tear
- Cosmetic scratches, dents, or discoloration
- Consumable parts such as filters, blades, batteries, bulbs, or accessories unless defective upon delivery
Warranty exclusions may vary depending on the manufacturer’s terms.
7. Warranty for Bulk Orders
We specialize in bulk orders starting from 5 units.
Products purchased in bulk are covered by the manufacturer’s warranty in the same manner as individual purchases unless otherwise specified.
For large corporate, institutional, or reseller orders, warranty support will be provided according to the manufacturer’s applicable policies.
8. Service Charges
If the issue is found to be outside the warranty coverage, the manufacturer or authorized service center may charge for:
- Inspection
- Repairs
- Replacement Parts
- Transportation
- Technician Visits
Any such charges will be communicated before service is carried out.
9. Replacement Under Warranty
Replacement is subject to:
- Product inspection
- Manufacturer approval
- Availability of stock
If the same model is unavailable, the manufacturer may offer:
- An equivalent replacement model
- Repair of the existing product
- Replacement of defective components
The final decision rests with the manufacturer.
10. Customer Responsibilities
To ensure smooth warranty support, customers are advised to:
- Read the product manual before use.
- Operate the product according to the manufacturer’s instructions.
- Retain the original invoice and warranty documents.
- Avoid unauthorized repairs or modifications.
- Use only recommended accessories and power sources.
Failure to follow these guidelines may void the warranty.
11. Limitation of Warranty
Our role is to supply genuine branded products and assist customers with the warranty claim process.
Warranty obligations, repairs, replacements, and final claim decisions are governed by the respective manufacturer’s warranty terms and authorized service policies.
12. Need Assistance?
If you require help with a warranty claim, our customer support team will be happy to assist you.
Email: support@homekart.com
Shipping Policy
At Home Kart, we are committed to delivering your orders safely, securely, and on time. Whether you’re ordering a few appliances or placing a bulk business order, we work with trusted logistics partners to ensure a smooth shipping experience across India.
Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
1. Delivery Coverage
We offer Pan-India delivery and ship products to most cities, towns, and serviceable locations across India.
If you’re unsure whether we deliver to your location, please contact our customer support team before placing your order.
2. Order Processing
All orders are processed after successful payment confirmation.
Our standard order processing time is:
- Standard Orders: 1–3 business days
- Bulk Orders (5+ Units): 2–5 business days (depending on product availability and order size)
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Shipping Time
Estimated delivery timelines may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 4–7 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery timelines are estimates and may vary due to unforeseen circumstances.
4. Bulk Orders
We specialize in bulk home appliance orders starting from just 5 units.
Large orders may require additional processing time due to:
- Product availability
- Quality checks
- Secure packaging
- Freight arrangements
- Multiple shipment coordination
Our sales team will keep you informed about the estimated dispatch and delivery schedule.
5. Shipping Charges
Shipping charges, if applicable, are calculated based on:
- Delivery location
- Product dimensions
- Weight
- Quantity ordered
The final shipping cost (if any) will be displayed during checkout or shared in your bulk quotation.
From time to time, we may offer free shipping promotions on eligible products or order values.
6. Order Tracking
Once your order has been dispatched, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Number
- Courier Details
You can use the tracking information to monitor your shipment until delivery.
7. Delivery Attempts
Our logistics partner will attempt delivery to the shipping address provided during checkout.
If the customer is unavailable, additional delivery attempts may be made according to the courier company’s policies.
Repeated failed delivery attempts may result in the shipment being returned to us.
8. Delivery Address
Please ensure that your shipping address is accurate and complete.
Include:
- Full Name
- Company Name (if applicable)
- Complete Address
- Landmark
- City
- State
- PIN Code
- Mobile Number
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
9. Inspection at Delivery
We recommend inspecting your package at the time of delivery.
If you notice:
- Damaged packaging
- Broken seals
- Missing items
- Wrong product
Please:
- Take clear photographs before opening the package.
- Notify the delivery representative if possible.
- Contact our customer support team within 48 hours of delivery.
Prompt reporting helps us resolve issues quickly.
10. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Government restrictions
- High order volumes
- Courier delays
- Remote delivery locations
We appreciate your patience in such situations and will keep you updated whenever possible.
11. Damaged or Lost Shipments
If your shipment arrives damaged or appears to be lost in transit:
- Contact us immediately.
- Provide your Order Number.
- Share photographs of the package (if damaged).
Our team will coordinate with the logistics partner to investigate and provide an appropriate resolution in accordance with our Return & Refund Policy.
12. Partial Shipments
In some cases, large or bulk orders may be shipped in multiple consignments due to:
- Product availability
- Warehouse locations
- Packaging requirements
If your order is shipped in multiple packages, you will receive tracking details for each shipment.
13. Delivery Acceptance
By accepting the delivery, you acknowledge that the package has been received in satisfactory condition unless otherwise noted at the time of delivery.
If you discover any issue after opening the package, please contact us within the applicable reporting period.
14. Order Cancellation Before Dispatch
Orders may be cancelled before they are dispatched.
If an order has already been shipped, it cannot be cancelled and will instead be subject to our Return & Refund Policy.
15. Business Hours
Our order processing and customer support teams operate during:
Monday – Saturday
9:30 AM – 6:30 PM
Orders received outside business hours will be processed on the next working day.
16. Contact Us
For questions regarding shipping, delivery, bulk orders, or order tracking, please contact us.
Email: support@homekart.com
Our Commitment
We are committed to delivering genuine home appliances quickly, securely, and efficiently. From careful packaging and timely dispatch to reliable nationwide delivery, our goal is to ensure that every order reaches you in excellent condition. Whether you’re purchasing for your home or placing a bulk business order, you can count on us for a dependable shipping experience every time.
